Health Care Worker

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Businesses are typically comprised of a series of day-to-day complex interactions; healthcare is no different. Though we communicate each day with colleagues and friends, how often do we see problems arise from miscommunication with others? A major point to consider then is the cost in real terms of miscommunication with your critical care patients.

A research commissioned by the Joint Commission (2017) estimates 50 – 80% of serious unplanned medical events resulted from communication failures. Extended DISC® provides tools to improve these interactions and ultimately, the outcomes.

How can DISC help you to improve our interactions with patients to improve outcomes?

The Extended DISC® tool measures an individual’s and team’s both conscious and unconscious behavioural traits, creating the most accurate starting point for development. Your medical team will not only understand their own behavioural style but also how to identify the behavioural styles of their patients and also specific ways to communicate with similar and dissimilar styles. This helps your medical team deliver high quality healthcare primarily focused on the human factor.

Different patients' styles


D-style patients tend to prefer focusing on key points. Having a sense of control is also important to them. You may have many successes by providing options and opportunities for them to make certain decisions.


I-style patients tend to be more comfortable when they have time for some small talk. It’s important to focus on the positives while maintaining a personal connection.


S-style patients tend to feel more comfortable if you take the time to build rapport and patiently answer any questions they have. Of great importance is that they feel you are sincere.


C-style patients tend to feel more comfortable when you slow down, provide well tested solutions. Look to provide detailed answers to any questions they may have.

Pricing, Demos, and Sample Reports? For more information, please contact us